30 Oct '17, 9pm

A message from our Managing Director, Tobyn Hughes, on what happened with the disruption yesterday:

A message from our Managing Director, Tobyn Hughes, on what happened with the disruption yesterday:

As you will probably know Metro was unable to provide a service for most of yesterday, Sunday 29 October, across the whole system. This is almost unprecedented in Metro’s history and is a serious failure for which I want to apologise. This was due to a major and sudden fault within the substation which provides high voltage power to the Metro depot in South Gosforth. This happened just before 05:00 yesterday and meant that, without power, no Metro trains could leave the depot. Metro staff attempted to shunt Metrocars out of the depot using a maintenance locomotive but this proved a very slow process and we could not build up enough trains to provide a sustainable service until the evening. As a result we were forced to advise passengers to seek other forms of transport, for which we are sorry. Engineering staff worked through Sunday to create a new high voltage power feed ...

Full article: https://www.nexus.org.uk/news/item/statement-major-disrup...

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