28 Jan '13, 1pm

[email protected]_NI recognised for its customer focus by European Business Awards. #PTMon

.@Translink_NI recognised for its customer focus by European Business Awards. #PTMon

Translink NI Railways has just been awarded the esteemed Ruban D’Honneur Status in the prestigious 2012/13 European Business Awards, for the revolution of its customer service offering on rail services over the past ten years. Translink was selected as a UK Champion in November from a shortlist of some 32 UK organisations and went forward to be considered for the Ruban D’Honneur in London before Christmas. The organisation, now through to the final stage of the awards will present its ‘Customer Focus’ submission to a judging panel in Dusseldorf in March. Mal McGreevy, Rail Business Manager, Translink said, “This transformation was achieved through an intensive process of training, people management and restructuring to ensure the right people, those with customer service in their DNA, were managing the relationships with our passengers. Coupled with this, the introduction ...

Full article: http://www.translink.co.uk/Latest-News/Translink-NI-Railw...

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