14 Mar '18, 9am

@toomanynovels Hi, this will have to be logged via our complaints form using the following link

If you want to send us a message please choose the appropriate form and complete all the details requested. This will make sure we have the information we need to consider your message and get back to you promptly. If you have sent us an enquiry we will try to respond within one working day. If you have a made a comment that we need to investigate further we will do our best to get back to you within 10 working days. If you're making a comment about one of our bus services please make sure you include details about your journey so that we can identify which particular bus or driver you are referring to. If you have completed an online Lost Property form, the local depot will contact you within 48 hours if they have the item you have lost. So if you have not heard back from us within 48 hours it means we do not have your item.

Full article: https://www.arrivabus.co.uk/contact-us/send-us-a-message/...

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