31 Jul '18, 3pm

Our 2018 Annual Review is now available on our website:

London TravelWatch publishes 2018 Annual Review 31 July 2018 London TravelWatch has published its Annual Review for 2018 . The publication highlights the independent passenger watchdog’s achievements over the last financial year. Over the last year, London TravelWatch has represented the interests of passengers in and around London who make around 5m journeys a day by Tube, 3m journeys by National Rail and 5.5m journeys by bus. From a total of almost 8,000 written and telephone enquiries and complaints, we investigated over 2,400 appeals from members of the public travelling in London and the surrounding areas. Of the casework which required further investigation, 37% was from people unhappy with the way the operator had managed their complaint and around 35% concerned fares (including requests for refunds and penalty fares). Over the past year we have achieved significant...

Full article: http://www.londontravelwatch.org.uk/news/view?id=703&x%5B...

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