14 Sep '18, 3pm

Campaigners respond to @northernassist delay-repay compensation news

Darren Shirley, Chief Executive, Campaign for Better Transport said: “Passengers on Northern Rail have experienced unacceptable delays and cancellations since the introduction of the new timetable in May this year. We welcome the news that in future they will be able to claim compensation if their train is late by 15 minutes or more. "However, this does not make up for the daily chaos passengers experienced earlier this year when a new timetable was introduced, which is why the Government should freeze fares in January next year rather than continue with the planned increase based on RPI." ENDS For further information please contact the press office on 07984 773 468 or [email protected] Notes to Editors Northern Rail passengers are currently entitled to compensation if their train is at least 30 minutes late, but from December passengers can claim if th...

Full article: http://bettertransport.org.uk/media/september-2018-northe...

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