26 Mar '14, 4pm

Survey shows our passengers are amongst the happiest bus users in the UK. if you agree.

Survey shows our passenger are highly satisfied with our services Lothian Buses passengers are amongst the happiest bus users in the UK The research, carried out by the independent watchdog Passenger Focus, found that 96% of our passengers are satisfied with the overall service they received, compared to 88% of passengers who travel with six other major bus operators. Punctuality of buses and waiting times also scored high with over 90% of you saying you were satisfied with both these aspects of service, again higher than the national averages of 77% and 76%. Ian Craig , Chief Executive, said: Knowing that the vast majority of our passengers are satisfied with all aspects of our service is excellent news and shows the outstanding levels of service that our staff are continuing to provide. The fact that we have topped the survey is even more encouraging and reflects the eff...

Full article: http://lothianbuses.com/our-community/article/Survey-show...

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