30 May '14, 2pm

@Merseytravel partnership helps get 500 @LPL_Airport staff ready for international welcome ahead of summer of events

​Thousands of visitors from across Europe will get an extra warm welcome when they arrive at Liverpool John Lennon Airport this summer thanks to an internationally recognised training course coordinated by Merseytravel. Over 500 members of staff at the airport are set to take part in World Host training by the end of June, improving their customer service skills and helping them to make sure guests coming to the Liverpool City region for big events, such as the International Festival for Business and the Open Golf, receive the best possible welcome. The training is still open to other employers across the city until the end of July, free of charge, and Carol Dutton, HR Director at Liverpool John Lennon Airport is encouraging other businesses and organisations to take advantage: "The training has been extremely useful for staff to improve customer service skills, from those...

Full article: http://www.merseytravel.gov.uk/about-us/media-centre/news...

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