23 Jun '14, 2pm

Liverpool is aiming for WorldHost city region status

​The Liverpool City Region is aiming to become the first area in Great Britain to gain WorldHost City Region status by training over 3,500 workers from businesses and organisations in transport, tourism and the visitor economy by the end of July. Over 130 businesses have already taken advantage of the free course for their employees, co-ordinated by Merseytravel and delivered by a network of accredited training providers at venues across the city region. The training aims to refresh or improve their customer service skills and make sure guests visiting the region for big events including the International Festival for Business and the Open Championship are given the best possible welcome. Originally developed in Vancouver, Canada to support customer service for visitors to the region, World Host training was used to train the hugely successful “Gamesmakers” at the London 2...

Full article: http://www.merseytravel.gov.uk/about-us/media-centre/news...

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