27 Feb '15, 11am

London passengers need fair compensation for recent rail disruption:

Stephen Locke added: 'Operators keep saying sorry but for many passengers nothing seems to change. Many people in the London area pay out thousands of pounds every year in fares, yet despite all the disruption before, during and after Christmas, very few London commuters actually qualify for compensation. The package on offer from the trains companies only applies for season ticket holders who have suffered delays of more than 30 minutes, but for Londoners who use Oyster or contactless this will be little help. It also needs to be recognised that, where a train journey that typically takes 15-30 minutes is regularly delayed by say 20 minutes, the impact on people’s lives can be very severe indeed. The case for compensation payouts to be made automatically after delays of 15 minutes has never been stronger. This is a matter fully within the powers of Transport Ministers, an...

Full article: http://www.londontravelwatch.org.uk/news/view?id=519&x%5B...

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