16 Oct '15, 10pm

5 Qs with White House Champion of Change @JTAFLA's Nathaniel Ford Sr.

5 Qs with White House Champion of Change @JTAFLA's Nathaniel Ford Sr.

We started out by looking at our on-time performance. Throughout the organization, anyone that I asked gave me a different number, a different performance level, so that gave me an indication that on-time performance wasn’t being measured through a accurately or with a standard measurement system. After a peer analysis found the JTA was spending the same amount of revenue per passenger hour, but carried fewer passengers than our peers, we started a campaign called ‘OTTO,’ or On-Time Transit Operations. With that initiative, we selected our lowest performing routes and assigned managers from across the organization to work with the operators on those routes to improve performance. We broke down silos by having individuals from from other department assigned to the routes to determine what the problem was and what could be done to improve.

Full article: http://www.metro-magazine.com/bus/article/410249/5-questi...

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