23 Nov '16, 7pm

See what it was like when #Maryland MTA shut down its rail service for 21 days for repairs

See what it was like when #Maryland MTA shut down its rail service for 21 days for repairs

“From construction delays to our alternative transportation system failing, this massive undertaking had the potential for going seriously awry and causing even more difficulties for our riding customers,” says Comfort. “But through a combination of intense planning and follow-up meetings, hard work by our construction team, and repeated messages to the public on how to make the best of the situation and plan ahead, we were able to call the shutdown a complete success.” Plan for best, prepare for worst While planning for the best , numerous departments at the MTA prepared for the worst. The Office of Communications and Marketing anticipated a flood of newspaper and local television news stories on how the shutdown was inconveniencing, or possibly endangering, its riders. But, none were written or broadcast.

Full article: http://www.metro-magazine.com/rail/article/717699/anatomy...

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