25 Feb '17, 10am

Passenger watchdog backs @WhichUK calls for train operators to properly inform passengers of their rights:

Stephen Locke, London TravelWatch Chair commented: “Since October 2016, train passengers have had new rights to claim in a wide range of situations. The law now requires that train services should match up to what has been agreed, for example on the basis of information provided, and what should happen when they do not, or when they are not provided with reasonable care and skill. However, many people may be unaware of these rights and too many train operators are still providing misleading information which is based on industry-wide terms and conditions. It is unacceptable that they should attempt to limit their liability to passengers in this way. We are pleased that Which? is putting pressure on operators to fulfil their obligations to passengers, and we will continue to press for passengers to get their full legal rights.”

Full article: http://www.londontravelwatch.org.uk/news/view?id=638&x%5B...

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