12 May '17, 7am

Job vacancy with Metro: Head of Customer Service. Follow the link for more details

Nexus owns the Tyne and Wear Metro that forms the backbone of the public transport network within Tyne and Wear. We are seeking to appoint a Head of Customer Service to ensure that the Tyne and Wear Metro operates to the highest levels of service in all its activities. This role will deliver a safe, reliable & customer focused passenger experience through strong leadership, driving a culture of accountability, supporting the delivery of the Customer Service department process and strategy. Leading the Marketing and Customer Information function, ensuring that the specification is met and marketing plan and associated expenditure commitment is delivered. The successful candidate will ideally have already gained 3 years experience in similar Senior Management role, with excellent leadership skills and a proven track record of inspiring teams to achieve exceptional levels of ...

Full article: https://www.nexus.org.uk/careers/head-customer-service

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