17 Feb '13, 10pm

The ACTION team delivered

We are often asked why buses are late or services cancelled, particularly during the morning peak when commuters need to be at their workplace by a certain time. We thought we’d take a minute to explain what goes on behind the scenes at ACTION to best answer this question. During the weekday morning peak (7.30am to 9am) ACTION makes every effort to deliver all 726 services. There is a reserve of spare drivers and buses, mini vans and a system in place to cover popular peak routes. Despite all efforts, sometimes a cancelled or delayed service can’t be avoided. There are many reasons for this; it could be due to a breakdown, traffic conditions or a medical emergency of a passenger, driver or their family – including a partner going into labour! Our drivers are human too, and are subject to the same life events as our valued commuters. How we manage the morning peak It starts...

Full article: http://www.action.act.gov.au/rider_Info/wheres_my_bus

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