18 Feb '13, 11am

Locally franchised rail services in top 4 for passengers - here's a blog on the lessons for rail policy

Rail: time to put communities in control 18 February 2013: Today's report from Which? shows passenger frustration with our rail services. But it also shows how local control of franchises can restore confidence in delivering a better railway for passengers. The report from Which? claims that half of train companies have satisfaction levels under 50%. The worse performing companies in the survey are all ones based mainly on commuter passengers who tend to be least satisfied due to facing more ovecrowded services and who can't access the cheaper Off-Peak or Advance fares that leisure passengers can us. But some commuter services have bucked the trend. Both London Overground and Merseyrail are in the top 4 and we've just published a report on what the lessons from their services are. Our report shows that putting local communities in control of who gets to run their rail serv...

Full article: http://www.bettertransport.org.uk/blogs/rail/time-to-put-...

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