12 Sep '18, 1pm

@JenGerber79 @LilianGreenwood If it’s in London, Transport for London. Details here: https://t.co/4BQG4HaXMO

Who is in charge of taxis and minicabs? I don't know how to complain about them. In London there is a difference between taxis (traditional black cabs) and minicabs. Taxis can be hailed in the street, from designated ranks or may be booked by telephone, whereas minicabs must be booked in advance. Whereas the Mayor of London is responsible for setting taxi fares, minicab fares are set by operators themselves. Most complaints relating to taxis should be directed to the Taxi and Private Hire (TPH) in the first instance. They are the body responsible for the licensing of taxis in London, and deal with complaints that breach the license or the law such as overcharging or refusal to take a fare. If you have a complaint about a private hire or minicab driver, then you should initially complain direct to the company. If however, you are not happy with their response, you can again...

Full article: http://www.londontravelwatch.org.uk/faqs/taxis_and_minica...

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