31 Aug '13, 7pm

@jasonsnelling Sorry for your delay. You can claim a refund for your delayed Metro journey ticket

If you experience a delay of more than 15 minutes, for whatever reason*, we will refund you the value of a single Metro ticket for the journey delayed. This applies to customers purchasing a Single, DaySaver, DayRover, as well as Metro season ticket holders and Network One customers. *Excluding when we advertise that your journey will take longer e.g. when using the Metro bus replacement service during planned modernisation work. How to claim a refund To claim a refund we require a copy of your Pop card or the original Metro ticket (we ask for originals so they cant be transferred to another claimant) together with a brief description of the delayed journey including time, location, and where you were travelling to. You can send this information via a pre-paid customer response form that can be picked up from any Nexus TravelShop or write to our Customer Relations team at:...

Full article: http://www.nexus.org.uk/metro/refunds

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