25 Nov '14, 10am

Hi

If you wait on a platform for more than 15 minutes longer than advertised or the Metro train you are on is delayed by more than 15 minutes, we will refund you the cost of your single journey Metro ticket*. This applies to customers purchasing a Single, DaySaver, Day Rover, Transfare or MetroSaver, and to Network One customers. *Excluding Gold Card holders and when we advertise that your journey will take longer e.g. when using the Metro bus replacement service during planned modernisation work. How to claim a refund To claim a refund we require a copy of your Pop card or the original Metro ticket (we ask for originals so they can't be transferred to another claimant) together with a brief description of the delayed journey including time, location, and where you were travelling to. You can send this information via a pre-paid customer response form that can be picked up fr...

Full article: http://www.nexus.org.uk/metro/guide-metro/ticket-refunds

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