22 Jun '12, 9am

London Tramlink scrutinised at Transport Services meeting:

London Tramlink performance scrutinised on 22/06/2012 London Tramlink performance scrutinised This week’s London TravelWatch Transport Services Committee heard from Nick Baker, Head of Operations and Contracts at London Tramlink. The Committee had previously raised concerns about a dip in the service’s performance and members of the public had an opportunity to raise issues relating to the service and to ask questions either in person at the meeting or via Twitter. The Committee heard that a number of actions have been taken since the fall in passenger satisfaction in the third quarter of 2011/12 (from 86 points to 83) to address areas of concern such as overcrowding, cleanliness and reliability. Measures have included additional external and internal cleaning and the introduction of a new timetable. Longer term projects include twin tracking to Wimbledon and an extra plat...

Full article: http://www.londontravelwatch.org.uk/news/2012/06/london_t...

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