23 Feb '16, 11am

Meet engineer Will - our first Star of the Month for 2016! Read more about why he won and how to nominate your star!

Engineer Will is our first 'Star' of 2016 Our first Star of the Month for 2016 is engineering apprentice Will Dawson! a selfless effort Will was nominated for his ‘unrelenting customer focus’ as we highlight our people who are committed to delivering award-winning service whilst upholding our values. Will, from Tilehurst, covered an extra shift at very short notice over the Christmas period helping his department immensely. On another shift, he encountered an unusually high number of on the road issues which he diligently sorted and, under his own initiative, stayed late to ensure buses satisfactorily completed their runs. He then stayed behind even later to ensure we could smoothly deliver our operations the following morning without leaving additional workload for his colleagues on that morning shift. A fantastic effort from Will as he demonstrated an unrelenting focus t...

Full article: http://www.reading-buses.co.uk/articles/engineer-will-is-...

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