21 Jun '16, 2pm

Blog: Sorting out Southern is as much about franchise structure as union relations

All this contributes to Southern services that are often unreliable, overcrowded and poor value. Passengers are in open revolt as the operator, the Govia Thameslink Railway, finds it increasingly difficult to get on top of the problems. There is clamour from some for GTR to be stripped of the franchise with public demonstrations and petitions against the operator. Complaints reached an apparent crescendo in May when the Government published details of its remedial plan for GTR which allowed the franchisee to cancel thousands more trains before being considered in breach of its franchise. Since then it has been revealed the Government has fined the operator £2 million and the industrial disputes have grown ever more bitter, ensuring passengers’ predicament remains in the headlines. The most telling part of the whole sorry saga is that the Government knew some of these probl...

Full article: http://www.bettertransport.org.uk/blog/rail/sorting-out-s...

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